FAQs
Getting Started
- Can I get a Zilch plastic card to use in store?
- Why do I have to come to Zilch before I want to make a purchase?
- Should I use Zilch for monthly subscription services or products?
- Is there anywhere I can't use my card?
- Where can I see how much money I can spend with Zilch?
- How much does using Zilch cost me?
Tap & Pay
Purchases & Payments
- Refunds
- How much can I spend with Zilch?
- How do I enable my Zilch card?
- Why has my purchase been declined?
- Why can't I pay over time right now or make another transaction right now?
- What name do I use for the Zilch card?
Manage My Account
- What if I am unable to pay on time?
- How to link my debit card to my Zilch account
- What can I do if I have insufficient funds?
- How do I unblock my account?
- What is Open Banking and how does it work?
- What are Zilch Rewards and how do they work?
Legal Stuff
Customer Support
- How do I refer a friend on Zilch?
- My email has been hacked, what do I do?
- What happens if there is a problem with my order?
- Why aren't Zilch emails coming to my inbox?
- Why has my account been locked?
- Has Zilch received my payment?