FAQs
Refunds & Returns
Zilch Virtual Mastercard Use
- Can I get a Zilch plastic card to use in store?
- Why do I have to come to Zilch before I want to make a purchase?
- Can i use Cashback sites like Quidco when I want to check out with Zilch?
- Can I use discount vouchers when I checkout with Zilch?
- Should I use Zilch for monthly subscription services or products?
- Is there anywhere I can't use my card?
Purchases & Payments
- What is Zilch Anywhere and how does it work?
- What happens if I miss a payment?
- How can I get Zilch Boost?
- What is Zilch Boost and how does it work?
- My items are out of stock - what happens?
- Can my billing and delivery address be different?
Legal Stuff
Getting Started
- I don’t have photo ID- what else does Zilch accept?
- How can i verify my identity?
- Why does Zilch verify my identity?
- Can I use the same debit card as someone else?
- Can I have more than one Zilch card?
- Why have I not been offered a Zilch card?
Manage My Account
- Can my available spend be increased?
- Does Zilch have an App?
- Not getting password reset link?
- How do i change my mobile number?
- What happens when my Zilch Virtual Mastercard expires?
- Change my debit card details
Customer Support
- My email has been hacked, what do I do?
- What happens if there is a problem with my order?
- Why aren't Zilch emails coming to my inbox?
- Why has my account been locked?
- Has Zilch received my payment?
- How do I make a complaint?