FAQs
Getting Started
- Can I get a Zilch plastic card to use in store?
- Why do I have to come to Zilch before I want to make a purchase?
- Should I use Zilch for monthly subscription services or products?
- Is there anywhere I can't use my card?
- Where can I see how much money I can spend with Zilch?
- How much does using Zilch cost me?
Tap & Pay
Purchases & Payments
- Why can't I pay over time right now or make another transaction right now?
- What name do I use for the Zilch card?
- I haven’t received my refund yet...
- Why can't I pay off this instalment early?
- Why do I get charged a fee to shop with this retailer?
- What is Zilch Anywhere and how does it work?
Manage My Account
- What is Open Banking and how does it work?
- What are Zilch Rewards and how do they work?
- What is Zilch Snooze?
- Can my available spend be increased?
- Does Zilch have an App?
- I am currently experiencing financial difficulty
Legal Stuff
Customer Support
- My email has been hacked, what do I do?
- What happens if there is a problem with my order?
- Why aren't Zilch emails coming to my inbox?
- Why has my account been locked?
- Has Zilch received my payment?
- How do I make a complaint?