Your account may be locked because:
- One of your repayment instalments didn't go through
- You no longer have a valid debit card linked to your account
- There has been suspicious activity and to protect you, we have locked your Zilch account
If this has happened, get in touch with us and we'll help you sort it out!
Chat to us by scrolling to the bottom of the “Contact us” page on the Zilch website and clicking “Support”. We’re online and ready to answer your questions from 8 am to 8 pm Monday to Sunday.
You can also call us at 0203 405 9775. We can assist from 9 am to 5pm Monday to Friday (except bank holidays).
