Have a question? Please check out our FAQ's here
For all general inquiries, just give us a shout via our Live chat service located on our home page.
We are on live chat 8am - 8pm.
For Technical Support with Tap and Pay, please contact 020 3405 9775 (option 2) for the following issues:
- If you are unable to link your card to your device
- Have been unsuccessful in making a Tap and Pay purchase
- You are unable to see your Zilch card in your device wallet
Our Tap and Pay Technical Support line is open between 9 am and 5 pm Monday to Friday. (excluding bank holidays).
Please note, if your query is not Tap and Pay related, you can also call our Customer Support team on 020 3405 9775 (option 1) on Monday to Sunday 9am-6pm
If you are experiencing financial difficulty, please let us know by contacting our Support team via live chat and we can let you know what options we have available to help you. Alternatively, more information can be found here.