Have a question? Please check out our FAQ's here
For all general inquiries, just give us a shout via our contact form located at the bottom of our page. We're online between 8am to 8pm Monday to Sunday.
For Technical Support with Tap and Pay, please contact 020 3405 9775 (option 1) for the following issues:
- If you are unable to link your card to your device
- Have been unsuccessful in making a Tap and Pay purchase
- You are unable to see your Zilch card in your device wallet
We're open between 9 am and 5 pm Monday to Friday. (excluding bank holidays). Please note, if your query is not Tap and Pay related, we'll be sure to point you in the right direction!
If you are experiencing financial difficulty, please let us know by contacting our Support team via live chat and we can let you know what options we have available to help you. Alternatively, you can contact our payments team directly by emailing: email@example.com